Technical Support

At Global Data Solution Technical Support is not considered a mere call handling services. It is a lot more sophisticated and has evolved as an important segment of our outsourcing services that are most sought after today. Our IT Help Desk has evolved as a busy hub of activity where voice and non-voice support services for technical support are extended by a team that is specially trained to troubleshoot and resolve issues during the call itself. Our technical support services are extended to many clients located all over the globe, helping them save money and time while providing excellent service to their customers.

Our executives are trained to handle technical support issues and are adept at handling irate customers who are distressed due to some technical snag. What’s more is we provide around the clock service, ensuring no customer is left in the lurch due to lack of support.Our services include support to Pre-sales IT Help Desk, applications support, managed services, and specialized technical support. Our clients have the liberty to interact with our Technical Support Team on a regular basis to get firsthand knowledge about their expertise and capabilities. Our team takes SLA very seriously leading to hardly any breaches in the terms spelled out in the Service Level Agreements.

Here are some advantages in outsourcing Technical Support Services us:

Highly cost effective and also helps save precious time
Trained Technical Team on call around the clock to resolve issues
Around the clock call center Help Desk services 365 days of the year
Affordable prices and easy payment models
Best in industry customer support services
Savings on revenue, time and resources